At Dukes Lumber Co., Inc. ("Dukes Lumber," "we," "us," or "our"), we value the trust our customers place in us. Serving the Delmarva community since 1962, we are committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and share information when you visit our website, purchase products, request quotes, communicate with our team, or use our services.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information when you visit our website, request a quote, make a purchase, establish an account, arrange a delivery, contact our team, or otherwise interact with our business.

Information we may collect includes:

• Contact Information: Your name, mailing address, delivery address, email address, and telephone number.

• Account and Transaction Information: Customer account details, billing information, payment information, purchase history, invoices, and transaction records.

• Project Information: Details about your construction or renovation projects, building material requirements, product preferences, and upcoming work.

• Order and Delivery Information: Information necessary to process orders, coordinate deliveries, provide updates, and confirm delivery completion.

• Customer Service Information: Questions, requests, communications, support cases, and other information you provide when contacting our team.

• Website Usage Information: Certain technical information, such as your IP address, browser type, device information, and website activity, which may be collected automatically when you interact with our website.

We collect information directly from you, through your interactions with our business, and, where applicable, through technologies used to operate and improve our website.

2. How We Use Your Information

Dukes Lumber uses personal information to provide products, services, and a positive customer experience.

We may use your information to:

1. Prepare material estimates, quotes, and product recommendations.

2. Process orders, payments, invoices, and account transactions.

3. Communicate about product availability, special orders, pickups, and deliveries.

4. Coordinate deliveries and provide order status updates.

5. Respond to questions, resolve concerns, and provide customer support.

6. Maintain accurate customer account and transaction records.

7. Improve our products, services, website, and business operations.

8. Send promotional communications or company updates where permitted by law and consistent with your communication preferences.

9. Protect against fraud, unauthorized activity, and misuse of our services.

10. Comply with applicable legal, regulatory, accounting, and recordkeeping requirements.

We use personal information for legitimate business purposes and take reasonable steps to limit its use to what is necessary to provide our services.

3. SMS Text Messaging

Dukes Lumber Co., Inc. may communicate with customers through SMS (text messaging) regarding customer support inquiries, service requests, and the status of support cases.

By providing your mobile phone number to Dukes Lumber Co., Inc. at +1 (302) 875-7551 and opting in to receive SMS communications, you agree to receive text messages related to customer support and support case updates.

The following terms apply to our SMS communications:

• Message Frequency: Message frequency may vary based on your support requests and communication needs.

• Message and Data Rates: Standard message and data rates may apply depending on your wireless carrier and service plan.

• Opt-Out: You may stop receiving SMS messages at any time by replying STOP to any message from Dukes Lumber.

• Help: For assistance, reply HELP to any message or contact us at (302) 875-7551.

• Consent: Your consent to receive SMS messages is voluntary and is not a condition of purchasing products or services from Dukes Lumber.

SMS Privacy and Information Sharing

We respect your privacy and are committed to protecting your mobile information.

Mobile phone numbers, SMS opt-in information, and text messaging consent will not be sold, rented, or shared with third parties or affiliates for promotional or marketing purposes.

We may share information with service providers solely as necessary to deliver and support our authorized messaging services, subject to appropriate privacy and confidentiality protections.

Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes.

SMS communications may be processed through third-party messaging platforms that assist us in delivering messages, managing customer support, and maintaining communication records.

Opting out of SMS messages does not prevent us from contacting you through other appropriate channels concerning your orders, accounts, or service requests.

4. Information Sharing and Disclosure

Dukes Lumber does not sell your personal information to third parties.

We may share information when reasonably necessary to conduct business operations, provide requested services, or comply with legal obligations.

This may include sharing information with:

• Service Providers: Trusted companies that assist with website hosting, technology services, payment processing, customer communications, or other operational functions.

• Vendors and Suppliers: Product manufacturers, distributors, or suppliers when information is necessary to fulfill a special order, resolve a product issue, or provide requested services.

• Delivery and Logistics Providers: Parties involved in coordinating or completing product deliveries.

• Legal and Regulatory Authorities: Government agencies, law enforcement, or other parties when disclosure is required by law or necessary to protect our legal rights.

• Business Successors: Parties involved in a merger, acquisition, restructuring, or sale of all or a portion of our business.

We expect service providers receiving personal information to use it only for authorized purposes and to maintain appropriate safeguards.

Mobile information and SMS consent are subject to the additional restrictions described in Section 3 of this policy.

5. Website Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, improve performance, and better understand how visitors use our services.

Cookies are small files stored on your device that may help websites remember information about your visits.

Depending on the technologies enabled on our website, these tools may be used to:

• Maintain website functionality and performance.

• Understand general website traffic and usage patterns.

• Identify technical problems and improve the browsing experience.

• Remember certain website preferences.

You may adjust your browser settings to limit or disable cookies. Please understand that disabling certain cookies may affect how portions of our website function.

If we use third-party analytics or website service providers, information collected through those services will be handled in accordance with applicable privacy requirements and the terms of those providers.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include secure systems, access controls, and appropriate procedures for handling customer information.

While we work to safeguard your information, no method of electronic storage or transmission over the internet is completely secure. Therefore, we cannot guarantee absolute security.

If you believe your personal information has been compromised in connection with our services, please contact us promptly.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing customer service, maintaining business records, completing transactions, resolving disputes, and satisfying legal or accounting obligations.

Retention periods may vary depending on the nature of the information and applicable requirements.

When information is no longer reasonably needed, we take appropriate steps to delete, securely dispose of, or otherwise protect it.

8. Your Privacy Choices and Rights

We respect your ability to make decisions about your personal information.

Subject to applicable laws and business recordkeeping requirements, you may contact us to:

• Request access to personal information we maintain about you.

• Ask us to correct or update inaccurate contact or account information.

• Request deletion of personal information when it is no longer needed and deletion is legally permitted.

• Opt out of promotional email or text communications.

• Ask questions about how your information is collected, used, or shared.

Certain information may need to be retained to comply with legal requirements, maintain accurate transaction records, or fulfill ongoing contractual obligations.

To opt out of SMS communications, reply STOP to any applicable text message.

To make other privacy-related requests, contact us using the information listed at the end of this policy.

9. Third-Party Websites and Services

Our website may contain links to websites, products, or services operated by third parties.

Dukes Lumber is not responsible for the privacy practices, security, or content of websites and services that we do not operate or control.

We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our website and services are intended for individuals seeking building materials, home improvement products, and related services.

We do not knowingly collect personal information directly from children under the age of 13 through our website without appropriate parental consent.

If we become aware that we have collected such information inappropriately, we will take reasonable steps to delete it or otherwise address the situation as required by applicable law.

Parents or guardians who have concerns regarding information collected from a child may contact us directly.

11. Changes to This Privacy Policy

Dukes Lumber may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable legal requirements.

Any updates will be posted on this page, along with a revised effective date.

We encourage customers and website visitors to review this policy periodically to remain informed about how we protect their information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how Dukes Lumber handles your personal information, please contact us.

Dukes Lumber Co., Inc.

Phone: (302) 875-7551
Email: info@dukeslumber.com
Website: https://www.dukeslumber.com

We appreciate the trust you place in Dukes Lumber and remain committed to handling your information with care, professionalism, and respect.

Thank you for choosing Dukes Lumber. Proudly serving Delmarva since 1962.